Surrey Adult Social Care Team Current Special Bulletins

Coronavirus Special Briefing Information
Data dashboard provides update on COVID-19 cases in Surrey  
Surrey County Council has issued a new data dashboard highlighting the number of new COVID-19 cases and the rate of infection for the previous seven days in each borough and district area.

With cases still on the rise in most areas, residents should remain vigilant to slow any spread of the virus. The best way to prevent the spread of the virus is to stay alert and adhere to the following guidance:

  • Keep your distance if you go out (two metres apart where possible)
  • Wear face coverings
  • Wash your hands regularly.

Future data dashboards and bi-weekly data for Surrey is available from Surrey County Council

Surrey’s COVID Impact Assessment research findings available on Surrey-i  
Surrey County Council has launched the Community Impact Assessment, a portfolio of research that analyses the impacts of COVID-19 on communities in Surrey.

The full set of products, including a public facing ‘story’ version of the report, the 10 Rapid Needs Assessments of vulnerable groups, place profiles, geographical analysis, cross-cutting thematic analysis and our Local Recovery Index can all be found on Surrey-i

As the county council and all partners continue to respond during this second lockdown, it is hoped this research will be helpful in guiding planning around where to target support and how best to engage with different groups. Over time it is planned that the Community Impact Assessment will become the refreshed Joint Strategic Needs Assessment for Surrey.

Help us help you – make sure you get care when and where you need it  
The NHS has launched a new campaign ‘Help us help you’ to persuade the public to seek urgent care and treatment from the NHS when they need it during the pandemic.

Over recent weeks there has been significantly lower numbers of people contacting their GP practices or attending emergency departments and urgent treatment centres. Delays in getting medical help, advice and treatment pose a long-term risk to people’s health and wellbeing and ultimately their lives. A recent national poll suggested that one in 10 people would not contact their GP if they were concerned that they had possible cancer symptoms.

Seeking medical help is one of the four reasons that people can safely leave home, in line with government guidance. If you or a member of your family experience symptoms of a heart attack or a stroke, are a worried parent or have concerns about conditions such as cancer you should seek help. If you have a symptom that you are worried about, you must contact your GP practice.

Course to support residents experiencing ‘Long COVID’  
Mary Frances Trust (one of the Community Connections providers), together with Surrey Coalition of Disabled People, have developed a six-week course for people experiencing ‘Long COVID’. A pilot course is launching at the end of November and, subject to funding, more Long COVID courses will be offered in the New Year.

The course has a peer support element to it with opportunities for group members to share their coping strategies.  The course covers topics which support people experiencing a new long term health condition or disability such as: an introduction to the spoon theory, managing anxiety, sources of support in Surrey, practical tips for reducing the impact of cognitive impairment, managing employment and reasonable adjustments, apps and other technology that could be helpful and much more.

To enrol on the course, please contact Mary Frances Trust on 01372 375400, text 07929 024722, email or visit Mary Frances Trust

Voluntary Action South West Surrey: Lockdown 2.0  
All volunteer centres have closed to the public for drop-ins and face-face appointments until the lockdown ends. That does not mean the organisation has stopped helping, as they are still working on the telephones and via email to keep the people of Guildford and Waverley connected to volunteering roles, activities and services supporting wellbeing.

Their projects including Welcome Buddies, Welcome to Volunteering, Volunteer Buddies and Social Prescribing continue to operate adapting to the changes. For more information please visit their website, or call them on 01483 565456.

Crossroads Care Surrey’s ongoing support  
Crossroads Care Surrey will continue to support carers, cared for loved ones and those vulnerable or at-risk living on their own. They can also receive support through befriending calls and outreach support services, which including shopping and prescription collections.

Please visit Crossroads Care Surrey for further information.

Surrey Libraries resume Click & Collect  
Following the latest Government guidance and in order to try and halt the spread of COVID-19, libraries across Surrey County Council closed to the public on 5 November. However, residents can use a Click & Collect service for library books at select locations, allowing libraries to get books and resources safely into the hands of readers.

A full list of libraries offering Click & Collect along with their opening times can be found on Surrey County Council

Surrey carers invited to have their say on the support they need  
Surrey County Council and local NHS organisations have produced a draft three-year carers’ strategy which sets out how services will support carers’ health and wellbeing and improve their lives.

The strategy sets out the values and priorities which will underpin support for carers in Surrey and also details a number of specific commitments including:

  • a new Surrey Carers Health Check Voucher to improve carers’ health and wellbeing
  • a review of carers’ short breaks to ensure they offer an attractive choice
  • a new Surrey Carer Contingency Planning Service to reduce the stress of emergencies and ensure that people being looked after will be taken care of
  • greater promotion of the new Working Carers Passport to raise awareness of the need for flexible working
  • more identification and support for “hidden carers” – those who may not think of themselves as carers
  • a new independent Giving Carers a Voice service which will support carers to feed back on their experiences in their own words.

Carers have until 3 January 2021 to complete a short survey about the draft strategy on Surrey Says. Hard copies can be printed and accessible versions of the survey including Easy Read are also available. A wider programme of engagement is also planned to hear people’s views.

Healthwatch Surrey’s October Insight Report  
Healthwatch Surrey produces Monthly Intelligence Bulletins to highlight themes they are hearing about. October’s focus is on:

  • Praise and thanks: new ways of working
  • Care Home Visiting: is guidance being applied appropriately and fairly?
  • The struggle to find an NHS dentist
  • Polarising views of digital access to GPs.

Care Quality Commission (CQC) seeking views  
Share your experience ‘Because we all care: people over the age of 55’

The Care Quality Commission (CQC) and Healthwatch have joined forces as part of their new campaign ‘Because we all care’ to encourage residents to feedback about their health and social care experience.

In November and December, they are focusing on hearing from residents over the age of 55. If you would like to give feedback on your recent health or social care experience please complete the ‘Because we all care’ survey.

Surrey Safeguarding Adults Board would also like to hear what your organisation is doing to support Safeguarding Adults Week.  Please email and add @SurreySAB to social media posts.

Get Safe Online support and tutorial videos  
Get Safe Online has produced a series of short videos explaining some of the risks of going online and providing easy-to-follow advice on how to avoid them.

Beware of HM Revenue and Customs (HMRC) Scams  
With criminals attempting to take advantage of the current global situation, it is more important than ever that you carefully check over any emails you receive unexpectedly, especially when they are encouraging you to provide personal data.

A fake email purporting to be from HMRC is circulating, telling people they are eligible for a ‘government grant’ that mimics the HMRC branding, which states that ‘you are eligible to make a claim for a second and final grant.

This guide on how to spot a scam email can help cover the basic checks you need to do to identify a scam email. If you are unsure, contact the organisation or brand involved directly via its official channels. If you receive a scam phishing email appearing to be from the HMRC you can report phishing to HMRC on and 60599 for texts.

Think 111 First  
‘Think 111 First’ is a new campaign being launched by Surrey Heartlands to encourage people to contact 111 before attending an Emergency Department. Clinical staff will be available to provide support and will direct them into the right service to meet their needs. This will include appointment slots in emergency departments, where appropriate.

In time, 111 will be able to triage and arrange an appointment with GP, urgent and community care services as appropriate.

Surrey Heartlands Health and Care Partnership (ICS) Stakeholder ForumSurrey Heartlands Health and Care Partnership is holding a Partnership Forum event (virtually via Zoom) on Friday 4th December, from 1.00 – 3.00pm.

Key agenda items will include an update on COVID management including vaccination planning, digital exclusion and integrated strategic commissioning as well as an overall partnership update.

If you would like to attend, please book a place via eventbrite.

Two more Surrey sites for extra care housing set to provide 135 new homes  
More than 135 new homes designed to help older people live independently are set to be provided across two Surrey sites under plans approved in October.

Surrey County Council’s Cabinet backed plans to develop sites in Surrey Heath and Epsom for extra care housing where residents will be able to enjoy the freedom of their own front doors and the reassurance that support workers are always on site.

With plans unveiled last year for 165 homes, the total now announced is around 300 – another milestone towards the county council’s goal of creating 725 new homes in extra care housing schemes within the next decade.

Tackling Loneliness Digitally  
The British Red Cross has recently launched their new Tackling Loneliness Digitally programme funded by the Department of Digital, Culture, Media and Sport (DCMS). It particularly focuses on reaching young people, people from Black, Asian and minority ethnic (BAME) communities, the digitally excluded, refugees, asylum seekers and other vulnerable migrants, people at risk of loneliness due to health issues and older people. 

This includes new online resources to help empower people who may be feeling lonely, and provide them with tools to build confidence, reach out to others and look to the future.  All of the resources are free and can be found at British Red Cross    

Anyone wishing to be notified when new resources live can sign up online for updates.

The new Loneliness Digital Classroom allows participants to explore how it might feel to be lonely or isolated and learn skills to help others who may be experiencing loneliness. There are two sessions available, one for children and young people aged 10-19 and one for adults aged 19+. Sessions can be booked by emailing or calling 0344 412 2734. 

Submitting an article for the ASC Information and Engagement Team Briefing  
If you would like us to include an article on behalf of your organisation in the next edition, please email:

Please note that we are unable to include attachments when we circulate the briefing, so please ensure that any documents that you wish to reference are uploaded to your own organisation’s website or a partner website.